Privacy Policy
Privacy Policy for Atlas Laboratories Ltd.
Effective Date: 12.12.2023
At Atlas Laboratories Ltd. (“we,” “our,” “us”), we are committed to maintaining the privacy and protection of your personal and health information. As a leading provider of blood testing services in the UK, we understand the sensitive nature of the data we collect, and we are dedicated to safeguarding your information in compliance with the highest standards.
This Privacy Policy outlines how we collect, use, store, and protect your personal and health information in connection with our services.
By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect the following types of personal information when you use our services:
Personal Identifiable Information (PII): Name, date of birth, contact details (address, phone number, email address), and emergency contact information.
Health Information: Blood test results, medical history, prescribed medications, referral details, and other health-related data provided by you or your healthcare provider.
Test Result Information: Including your test results, any escalation related to your test results, any doctor commentary from consultation on your test results, any consultation and/or prescriptions(s) relating to your results. Where relevant, Test results Data also includes analytics to provide actionable insights related to your health, and any ongoing trends.
Payment Information: Credit/debit card details or other billing information for processing payments.
Technical Information: Information about the device and browser you use to access our website, IP addresses, cookies, and other similar technical data.
Referral Information: Data provided by medical professionals or healthcare providers who refer you for blood tests.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To conduct blood tests, process lab results, and deliver reports to you or your healthcare provider.
Medical Record Keeping: To maintain accurate and comprehensive medical records related to your test results and health information.
Communication: To notify you about the status of your test results, appointment reminders, and other service-related updates. We may also send you promotional or informational communications, which you can opt-out of at any time.
Billing and Payments: To process payments for blood testing and other services provided.
Legal and Regulatory Compliance: To comply with legal and regulatory obligations, including those under the Care Quality Commission (CQC) and UKAS standards. This includes the management of medical records and the reporting of certain health information to health authorities when required by law.
Quality Assurance and Accreditation: We may use anonymised data to ensure we meet the quality standards required by our UKAS-accredited laboratory partners, and to maintain our accreditation.
3. Data Sharing and Disclosure
We may share your personal and health information under the following circumstances:
With Healthcare Providers: We may share your test results, medical information, and health data with your healthcare provider or the referring medical professional, as necessary for your ongoing care or treatment, with your consent.
With UKAS-Accredited Laboratory Partners: As part of our commitment to providing high-quality and accurate testing, we may partner with UKAS-accredited laboratories. These laboratory partners may receive relevant health information to perform the necessary tests, but only to the extent required for those purposes, with relevant ISO 27001 certified infrastructure.
With CQC and Regulatory Bodies: We may disclose your personal or health information to the Care Quality Commission (CQC) or other relevant authorities if required to comply with healthcare regulations or inspections.
With Service Providers: We may engage third-party providers to assist with business operations such as payment processing, technical support, and data storage. These service providers are obligated to keep your data secure and confidential.
For Legal Compliance: We may disclose your personal or health information in response to legal requests such as court orders, or other legal processes.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Retention
We retain your personal and health information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, and accounting requirements. After the retention period, we will securely delete or anonymise your data.
5. Security of Your Information
We implement robust security measures to protect your personal and health data, including encryption, secure servers, firewalls, and access controls.
Our UKAS-accredited laboratory partners also follow strict security protocols to safeguard your data during testing and processing. However, no method of data transmission over the internet is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
Under the General Data Protection Regulation (GDPR) and other applicable UK laws, you have the following rights with respect to your personal and health information:
Access: You have the right to request a copy of the personal and health information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal or health information, subject to certain legal obligations or medical retention periods.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional or informational emails at any time.
Data Portability: You may request a copy of your personal health information in a structured, commonly used format for transfer to another provider.
Revocation of Consent: You may withdraw consent for specific uses of your information at any time where applicable.
To exercise these rights, please contact us using the contact details provided in the “Contact Us” section below
7. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.
8. Children & Young People Privacy
Our site and our services are not intended for and shall not be used by anyone under the age of 18.
We do not knowingly collect personal or health information from children.
If we become aware that we have inadvertently collected information from a child under the age of 18, we will take steps to delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
We are Atlas Laboratories Ltd., a privately-owned company with our registered office is at Suite 3, The Colony Buildings, Altrincham Road, Wilmslow, SK9 4LY and our registered company number is 15350315.
If you have any questions or concerns about this Privacy Policy, our practices, or your rights, please contact us at:
Atlas Laboratories Ltd.
Suite 3, The Colony Buildings, Altrincham Road, Wilmslow, SK9 4LY
contact@atlaslaboratories.co.uk
0333 050 3147
Use our contact form here.
Data Protection Officer (DPO):
Our Data Protection Officer is responsible for overseeing the protection and privacy of your personal data. You can contact our DPO at:
Name: Holly Devine
Address: Suite 3, The Colony Buildings, Altrincham Road, Wilmslow, SK9 4LY
Email: contact@atlaslaboratories.co.uk
Phone: 0333 050 3147
We are registered with the Information Commissioner’s Office (ICO) under registration number ZB641562.
The Right to Complain:
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation.
In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters, if however, you would like to exercise these rights, please contact us using the contact details provided in the “Contact Us” section.
Note Regarding UKAS and CQC Compliance:
UKAS Accreditation: Our UKAS-accredited laboratory partners follow strict protocols to ensure the accuracy, reliability, and integrity of test results. We work closely with these partners to meet regulatory requirements and provide the best possible service to our clients.
CQC Compliance: Atlas Laboratories Ltd. is committed to complying with the Care Quality Commission (CQC) standards to ensure that our services are safe, effective, and of the highest quality. Our practices are regularly monitored by CQC to meet the necessary health and safety regulations for patient care.